Late 2017, on a few occasions my draft would come out on different dates than what was arranged. Luckily, that never put me in a bad situation with other transactions. Then also, the lead practitioner, Madeline would call (gave a weeks notice tho) asking could my appointment be changed. I never tripped just appreciated the courtesy of her phoning in advance. Yet, on a occasion... I was in need of the same revision... that was not honored. In the meantime, I had purchased gift cards off GroupOn for others, I'd also treat my mom to a massage from time to time. Strange enough, I referred someone to this business... that person expressed how rude Madeline got with her when she requested.. not once but twice not to have Jazzy (the dog greeter) in the space during her massage. This info was disclosed to me from this friend (whom began a membership later cancelled due to unprofessionalism from the owner). Although, I never let that change my view of the service. However, as time went on I pondered ending my membership. I inquired to the owner and agreed to end my membership in Nov/Dec which is suggested a 30 day notice. Therefore, I left on good stands... on my end. The final payment came out in Dec 2017. During that time, the owner which was my therapist was leaving for medic leave. Therefore, she and I spoke... I signed the "ending the membership clause" and I told her, I would love for her to do my final massage. Without hesitation, she disclosed that she would be back in Feb 2018... so it will not be til then. Mind you, this was Nov 2017. No problem, I understood and made a appointment via the website after it was announced that she has or will be returning. I instantly sent her a card, to the business congratulating her on her bundle of joy.
Fast forward til about 2 weeks ago. I received a call from Madeline, I immediately began to give her praise on her bundle. After that, she says to me... I am calling to let you know that I have returned as a manger for a awhile. Therefore your upcoming appointment will be with another practitioner. At that moment, it was a brief silence. Then I restated her comment JUST to make sure I understood correctly. I soon shared with her, basically I waited to schedule my final service to accommodate her leave. And if I was interested in another massage therapist (which I am sure was a great practitioner) that I would not have allowed this closing to carry on for months. She then became really unprofessional! Stating that she called me out of respect and did not have too! She mentioned how shocked she was at my response. I responded saying, you are completely entitled to you thoughts. Yet on a professional level and dealing with my funds that already were applied back in Dec 17... that is not accommodating. More importantly, her tone is what was alarming. She quickly, said... I will refund your money and then disconnected. Needless to say, I was very blown back. I even phoned back and got voicemail but was seeking the turn around date of my refund. Soon after, that info was provided via email. Yes, that refund was rec'd within that time amount stated. However, I hate that a business relationship ended so sour due to being a person of principal. Nonetheless, I hope that very best for this business. I am going to HOPE the owner was just having a bad day!